Facing an issue with your order?

If you’ve received a product that’s damaged, defective, or not what you ordered, you may be eligible for a free replacement. Let’s sort it out together — quickly and hassle-free.

🔁 What qualifies for a replacement?

We accept replacement requests only if:

• The item received is damaged or defective
• You’ve received the wrong product

⚠️ Size-related issues and change-of-mind requests are not eligible.

We strongly recommend checking the Size Chart before ordering.

📦 What we need from you

To help us process your replacement smoothly, please:

• Contact us within 24 hours of receiving the order
• Share a clear unboxing video showing the issue
• Keep your Order ID handy when you reach out

💬 How to request a replacement?

Here’s how the process works:

1. Fill in the form below with your details and a short explanation of the issue
2. Submit the form — you’ll be redirected to a WhatsApp chat
3. Send us the generated message, and make sure to attach all relevant photos and the unboxing video
4. Our support team will guide you through the next steps

✅ Next steps after approval

Once the item reaches our warehouse and is verified, we’ll proceed with your replacement.

All returns go through a mandatory Quality Check during pickup, so make sure the product is unused and matches the replacement criteria.

For more details, please refer to our complete Replacement Policy.

🤝 We’ve got you covered

Your experience matters to us. We’re committed to resolving any issues quickly and fairly — thank you for trusting us.